Returns & Refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A "major failure" includes goods that are unsafe, significantly different from their description, or do not do what they are supposed to do and cannot easily be fixed.

We offer a 30-day satisfaction guarantee from the date of delivery. If you are not satisfied with your purchase, you may return eligible items for a refund or exchange, subject to the conditions below.

To be eligible for a return under our satisfaction guarantee, items must be:

• Returned within 30 days of delivery
• Unused, unopened, and in their original packaging with all seals intact
• Accompanied by proof of purchase (order number or receipt)

For health, hygiene, and safety reasons, the following items cannot be returned unless they are faulty or not as described:

• Opened or used personal care items (toothpaste, shampoo, face wash, body care, etc.)
• Opened or partially consumed food and beverage products (snack bars, candies, drink mixes)
• Items marked as final sale or clearance
• Gift cards

If you receive a product that is faulty, damaged in transit, or different from what you ordered, please contact us within 48 hours of delivery at info@srisritattva.com.au with:

• Your order number
• Photographs of the issue (product and packaging)
• A brief description of the problem

We will arrange a replacement, exchange, or refund at no cost to you, including return shipping where applicable, in line with the Australian Consumer Law.

1. Email info@srisritattva.com.au with your order number and reason for return.
2. Wait for our return authorisation and instructions before sending anything back. Returns sent without prior authorisation may not be accepted.
3. Pack the item securely in its original packaging and include a copy of your order confirmation.
4. Send the item to the return address provided. We recommend using a trackable shipping service — we cannot be responsible for items lost in transit.

• Faulty, damaged, or incorrect items: We cover return shipping.
• Change of mind or satisfaction guarantee returns: Return shipping is at the customer's expense and is non-refundable.
• Original shipping fees are non-refundable except where required by law.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

If more than 10 business days have passed since we approved your refund and you have not received it, please contact us.

We are happy to exchange eligible items for a different product or variant of equal value, subject to stock availability. The exchange process follows the same steps as returns above. Any difference in price will be refunded or charged accordingly.

If you need to cancel an order, please contact us as soon as possible at info@srisritattva.com.au. We can usually cancel orders that have not yet been dispatched. Once an order has been dispatched, it must follow the standard returns process.

For all returns, refunds, and exchange enquiries:

Sri Sri Tattva Australia Pty Ltd
ABN 88 688 605 558
Email: info@srisritattva.com.au